Shaping the future of healthcare with the help of user experience design

Yomal Gunarathna

November 28, 2022


4 Mins

What is UX strategy?User Experience (UX) is no longer just a buzzword in the healthcare sector; it's a game-changer. In a field where the quality of patient care and outcomes are paramount, the user's journey through various healthcare systems and services is a critical aspect. UX in healthcare encompasses the entire patient experience, from booking an appointment to post-treatment follow-up. Let's delve into what UX means in the healthcare industry and why it's pivotal in shaping the future of healthcare.

The healthcare industry's booming business

In recent years, the healthcare industry has caught the attention of a multitude of investors. This heightened interest isn't just a coincidence; it's a response to an emerging multi-billion-dollar opportunity. The steady flow of fresh investment dollars highlights the industry's potential for growth and innovation. While many might attribute this trend to the COVID-19 pandemic's impact on healthcare, it's more than just a passing phase. Investors are recognizing the immense potential of the healthcare sector, one that extends beyond the present crisis. The industry is evolving at a pace unlike anything we've seen before, presenting incredible prospects.

The digital health revolution

Within this colossal industry transformation, the digital health sector is a real game-changer. Innovations like telehealth, electronic health records, and wearable health devices are just a few indicators of the industry's shift towards digitalization. Digital health offers efficient solutions to healthcare's most pressing challenges, leading to significant improvements in patient care, data management, and operational efficiency.

Patient-centered care

A crucial part of this transformation is the shift towards patient-centered care. With user experience (UX) design at the forefront, healthcare providers are embracing a more personable, efficient, and accessible approach. Patient portals, mobile apps, and other digital interfaces are making healthcare more user-friendly and interactive, encouraging patients to take a more active role in their health management.

How does UX contribute to this?

In healthcare, UX encompasses every touchpoint a patient has with the healthcare system. It's about making these interactions seamless, efficient, and user-friendly. From user-friendly patient portals to intuitive electronic health records (EHR) systems, UX design in healthcare ensures that patients and healthcare professionals have the tools and experiences they need to deliver and receive the best care.

From a business perspective, UX plays a crucial role in the healthcare industry. It enhances patient engagement, streamlines operational efficiency, and reduces errors, ultimately leading to improved patient outcomes which in turn helps to attract new investors, foster growth, and position healthcare organizations for long-term success in an ever-evolving industry.

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The evolution of UX in healthcare

UX in healthcare has evolved hand in hand with technological advancements. Telemedicine, for instance, has surged in importance, especially in recent times. Telehealth platforms, which allow patients to consult with healthcare providers remotely, have become lifelines during the COVID-19 pandemic. Effective UX design in telemedicine ensures that patients can easily navigate virtual appointments, view medical records, and access important healthcare information.

The adoption of wearable health devices, such as smartwatches and fitness trackers, has also transformed patient care. These devices enable continuous health monitoring, empowering patients and physicians with real-time data for proactive healthcare decisions. UX in wearable health technology plays a pivotal role in making these devices user-friendly and integrating data seamlessly with healthcare systems.

The vital role of UX in the healthcare industry

Why is UX design crucial in healthcare? At its core, healthcare is a service industry, and the quality of care directly depends on effective communication, data management, and patient engagement. A well-designed and user-friendly healthcare system can lead to:

  • Improved patient outcomes: Efficient, user-friendly healthcare interfaces help reduce errors and improve patient care.
  • Enhanced patient engagement: User-friendly portals and mobile apps encourage patients to take an active role in their health management.
  • Streamlined operations: Usability improvements can save time for healthcare professionals, allowing them to focus on patient care.
  • Increase revenue and reduce operation cost: By improving the user experience, healthcare institutions can potentially attract more patients, enhance their reputation, and ultimately increase their financial sustainability.

Optimizing healthcare through usability and accessibility

In the healthcare industry, where every action carries significant consequences, the synergy of usability and accessibility is pivotal. Usability, the gateway to effective healthcare, simplifies complex processes, fosters a patient-centered approach, and minimizes errors. It reduces the cognitive load on healthcare professionals and facilitates quick adaptation to new technologies. Accessibility, on the other hand, is about inclusivity. It ensures that everyone, regardless of their abilities, can access and engage with healthcare services. By offering equal opportunities for all, adhering to regulations, enhancing user experiences, and building trust, accessibility in healthcare becomes an ethical and legal imperative. Integrating usability and accessibility principles into healthcare systems not only ensures their effectiveness but also cultivates inclusivity, compliance, and ethical integrity.

A multi-billion dollar opportunity

In this new era of healthcare, the intersection of innovation, technology, and a patient-focused approach is opening up boundless opportunities. By recognizing the potential of digital health and putting UX at the heart of healthcare solutions, investors are not only riding the wave of industry evolution but also contributing to improving the health and well-being of countless individuals. The business potential is immense, and it's more than just dollars and cents; it's an opportunity to redefine healthcare and make it more accessible, efficient, and patient-centric. A robust UX strategy plays a pivotal role in harnessing these opportunities, ensuring that healthcare solutions are not just technologically advanced but also user-friendly, ultimately advancing patient care and industry success.

Crafting an effective UX strategy for healthcare solutions

In the ever-evolving healthcare landscape, creating an effective User Experience (UX) strategy for healthcare products is crucial. This is about tackling the distinctive challenges of the healthcare industry, while also enhancing patient care, improving usability, and adhering to healthcare regulations. There are several ways to ensure that you build an effective UX strategy:

  • Understanding the target audience
  • Conduct user research
  • Design a solution that solves real problems
  • Prioritize usability and accessibility
  • Conduct iterative testing for continuous improvement
  • Ensure compliance with healthcare regulations

Vetera: A UX success story in veterinary practice management

Through our collaborative UX redesign effort, Vetera experienced a transformation that redefined user experience in the veterinary practice management realm. This venture yielded remarkable benefits that not only elevated the platform's usability but also expanded its reach and impact.

Impressive user growth

The UX redesign project resulted in a significant 53% increase in monthly active users. This uptick in user engagement is a testament to the platform's enhanced usability and appeal. Vetera's commitment to providing a seamless experience for both pet owners and veterinary professionals attracted a broader user community.

Embracing modernity

The revamped platform received accolades for its modern design and user-friendly interface. Vetera's visual transformation not only resonated with existing users but also drew the attention of a wider audience. The contemporary appeal contributed to the platform's increased adoption and recognition.

Outstanding veterinary professional ratings

One of the most notable outcomes of the UX redesign was the exceptional response from veterinarians. An impressive 84% of veterinarians gave the platform a 5-star rating. This overwhelming approval underscores the platform's efficiency in assisting veterinary professionals in managing their schedules and providing top-notch care to their animal patients.

Acquisition by Nordhealth

The success of Vetera's UX redesign did not go unnoticed. Nordhealth, a prominent player in the healthcare technology sector, recognized the value and potential of Vetera's user-centric platform. This acknowledgment led to the acquisition of Vetera, aligning it with a broader healthcare ecosystem.

What’s next for UX in digital healthcare?

As we look ahead to the future of UX in digital healthcare, the stage is set for continued growth and innovation. New investors are pouring into the healthcare sector, recognizing the untapped potential for technology-driven advancements. The healthcare industry is undergoing a transformation towards patient-centered care, marked by seamless interactions and user-friendly tools. Incorporating UX strategy into healthcare products has already proven its worth. Our collaboration with Vetera serves as a compelling example of the positive impact that user-centric design can have. By focusing on users' needs and delivering enhanced user experiences, UX is not only improving patient care but also attracting attention and investment. The future of UX in digital healthcare promises to be a dynamic journey filled with opportunities for better care, efficient operations, and industry growth.

Yomal Gunarathna

Find and Fix UI issues in your product

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Find and Fix UI issues in your product

with our Free UX audit

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