Multiplier

A comprehensive platform for global payroll.

Industries

FinTech

Region

Singapore

Technologies

Global Payroll Management

Expertise

Design System, Product Design

Milestones & Accolades

2020

Design research

Workshops were conducted to identify immediate goals of redesign.

2021

UX upgrade

A design system was built to simply user experience and maintain consistency.

Client

Multiplier is a FinTech product that aims to simply payroll management for employees around the world covering 120 currencies. It is an end-to-end product that covers employee onboarding, administration, and expense management.

The platform ensures that payroll is compliant with local tax regulations and enables the convenient processing of social and pension contributions. 

Challenge

The previous system used by different stakeholders had numerous features and an unfriendly layout, the data was not presented well. The challenge was about taking things that are extremely complex and making them simpler and understandable.

Additionally, the client wanted to maintain consistency throughout the application to ensure that tasks could be completed quickly by end-users. 

Our Approach

Discovery & Ideation

We started off with a design task and noticed similar issues have been sorted by previous designers when creating components and style guides. We decided to conduct a UX audit & a number of issues were identified.

UI/UX upgrade

Based on our findings from the ideation phase, we improved usability and fixed user journeys. Interfaces were redesigned based on a design system, resulting in a visual update and product consistency.

New features

A whole host of new features were introduced to the product that helps automate a number of tasks in relation to team management. A convenient platform was developed with sound functionality.

Tools & Technologies

The impact

By establishing a consistent visual design language we were able to simplify complex processes to increase overall efficiency of the platform. 

Improved User Journeys

Implemented UX improvements to efficiently manage payroll and compliance for global teams.

Cutting-edge Design

A novel interface that keeps users engaged through every process of day-to-day operations.

One-stop Solution

The application was designed for seamless transition between core functions.

Increased User Retention

Users love apps that are easy to use, and this was proven again in a matter of months.

We were able to overcome the immediate challenges to streamline the user interface by adopting usability best practices. By working with Multiplier, we simplified experience for the end-users that allowed them to save time on daily operations.

Sidantha Kobbekaduwa

Associate UX Lead - Amplifyn

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Upul Weerasinghe

Head of Delivery